Exchange Policy

Last Updated: August 2026

At Lupita Fashion, we want you to be completely satisfied with your purchase. If you need to exchange an item, please review our exchange policy below.

Exchange Eligibility

You may request an exchange within 30 days of receiving your order.

To be eligible for an exchange, the item must:

  • Be unused, unworn, and unwashed
  • Be in its original condition
  • Have all original tags attached
  • Be free from stains, odors, makeup marks, pet hair, or any signs of wear
  • Be returned in the original packaging whenever possible

Items that do not meet these conditions may not be eligible for exchange.

Non-Exchangeable Items

The following items are not eligible for exchange:

  • Final sale or clearance items
  • Gift cards
  • Items marked as non-returnable on the product page
  • Products damaged through misuse, improper care, or normal wear and tear

How to Request an Exchange

To initiate an exchange, please contact us at support@lupilafashion.com and provide:

  • Your order number
  • The item you would like to exchange
  • The replacement size, color, or style requested
  • Photos of the item if requested by our support team

Once your request has been reviewed and approved, we will provide instructions for returning the item.

Exchange Fees and Return Shipping

If an exchange request is made due to a change of mind, incorrect size selection, color preference, or any reason not caused by Lupita Fashion, a 10% restocking and processing fee will be deducted from the original purchase price.

Customers are also responsible for the cost of returning the item to us. Customers may choose any shipping carrier of their preference when returning an item. Because the return shipment is arranged directly by the customer, Lupita Fashion does not control or determine the return shipping cost and is not responsible for any carrier fees.

If the exchange is required due to:

  • Receiving the wrong item
  • Receiving a defective or damaged item
  • An error made by Lupita Fashion

No exchange fee will apply, and we will provide a prepaid return shipping label at no additional cost.

Inspection and Processing

Once the returned item is received, it will be inspected to verify eligibility.

Please allow 3–5 business days for inspection and processing after the package arrives at our facility.

If the exchange is approved, the replacement item will be shipped as soon as possible, subject to product availability.

Out-of-Stock Items

If the requested replacement item is unavailable, we may offer:

  • A similar item of equal value
  • A refund, when applicable

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos showing the damage or error

We will review the issue and provide an appropriate solution as quickly as possible.

Refused or Unauthorized Returns

Items returned without prior authorization or items that do not meet our exchange requirements may be refused and returned to the sender.

Contact Us

If you have any questions regarding exchanges, please contact us:

Lupita Fashion
 Address: 3900 Franklin Blvd, Sacramento, CA 95820, United States
 Email: support@lupilafashion.com

Thank you for shopping with Lupita Fashion. We appreciate your trust and look forward to serving you.