What products do you sell?
Lupita Fashion offers a curated collection of Quinceanera Dresses, Prom Dresses, and Casual Dresses, designed to help you look and feel your best for every milestone and everyday moment.
Do you ship within the United States?
Yes. We ship within the United States and to eligible international destinations. Delivery times and shipping fees vary by location — please see our Shipping Policy for details.
How long does shipping take?
United States:
Processing Time: 1–2 Business Days
Transit Time: 2–3 Business Days
Total Delivery Time: 3–5 Business Days
International:
Processing Time: 1–2 Business Days
Transit Time: 9–10 Business Days
Total Delivery Time: 10–12 Business Days
Please note that delivery times are estimates and may vary due to carrier operations, customs clearance, weather conditions, or other factors beyond our control.
How much is shipping?
United States orders: a flat fee of $7.99. International orders: a flat fee of $8.99.
Shipping costs are displayed during checkout before payment is completed.
What shipping carrier do you use?
Domestic (U.S.) orders ship via USPS. International orders ship via our standard international carrier service.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email.
Please allow up to 48 hours for tracking updates to become available.
Can I cancel my order?
Yes. Orders may be canceled within 6 hours of purchase for a full refund.
After 6 hours, orders may have already entered processing and may no longer be eligible for cancellation.
What is your return policy?
We accept returns within 30 days of delivery.
Returned items must be:
- Unused and unworn
- In original condition
- With all original tags attached
Please contact us before returning any item.
Is there a restocking fee?
Yes.
Returns or exchanges requested due to a change of mind, incorrect size selection, color preference, or other customer-related reasons are subject to a 10% restocking and processing fee.
No fee will be charged if the issue is caused by Lupita Fashion.
Who pays for return shipping?
For customer-initiated returns or exchanges, customers are responsible for return shipping costs.
Customers may choose any shipping carrier they prefer. Lupita Fashion does not control or determine return shipping charges.
If the return or exchange is due to a damaged, defective, or incorrect item, we will provide a free prepaid return shipping label.
Do I need to print the return label?
Yes.
If we provide a prepaid return label, customers are responsible for printing the label and securely attaching it to the package before shipping it back.
Failure to properly attach the label may delay the return or exchange process.
When will I receive my refund?
Once your return is received and approved, refunds are issued to the original payment method.
Please allow:
- 3–5 Business Days for inspection and approval
- 5–10 Business Days for the refund to appear in your account
The exact timing depends on your bank or payment provider.
What payment methods do you accept?
We currently accept:
- Visa
- Mastercard
- American Express
- Discover
- PayPal
All payments are processed in USD (U.S. Dollars).
What should I do if I receive a damaged or incorrect item?
Please contact us within 7 days of delivery and provide:
- Your order number
- A description of the issue
- Clear photos showing the damage or incorrect item
We will review the issue and provide an appropriate solution as quickly as possible.
How can I contact customer support?
You can contact our customer support team at:
Lupita Fashion
Address: 3900 Franklin Blvd, Sacramento, CA 95820, United States
Email: support@lupilafashion.com
We are always happy to assist you with any questions regarding your order or our products.