Frequently Asked Questions (FAQ)

Lupita Fashion specializes in elegant and stylish Quinceanera Dresses designed to help make your special celebration unforgettable.

Yes. We currently ship to addresses within the United States.

Our estimated delivery time is:

  • Processing Time: 1–2 Business Days
  • Transit Time: 2–3 Business Days
  • Total Delivery Time: 3–5 Business Days

Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, or holidays.

We charge a flat shipping fee of $7.99 per order.

Shipping costs are displayed during checkout before payment is completed.

We ship all orders through USPS (United States Postal Service).

Once your order has been shipped, you will receive a tracking number via email.

Please allow up to 48 hours for tracking updates to become available.

Yes. Orders may be canceled within 6 hours of purchase for a full refund.

After 6 hours, orders may have already entered processing and may no longer be eligible for cancellation.

We accept returns within 30 days of delivery.

Returned items must be:

  • Unused and unworn
  • In original condition
  • With all original tags attached

Please contact us before returning any item.

Yes.

Returns or exchanges requested due to a change of mind, incorrect size selection, color preference, or other customer-related reasons are subject to a 10% restocking and processing fee.

No fee will be charged if the issue is caused by Lupita Fashion.

For customer-initiated returns or exchanges, customers are responsible for return shipping costs.

Customers may choose any shipping carrier they prefer. Lupita Fashion does not control or determine return shipping charges.

If the return or exchange is due to a damaged, defective, or incorrect item, we will provide a free prepaid return shipping label.

Yes.

If we provide a prepaid return label, customers are responsible for printing the label and securely attaching it to the package before shipping it back.

Failure to properly attach the label may delay the return or exchange process.

Once your return is received and approved, refunds are issued to the original payment method.

Please allow:

  • 3–5 Business Days for inspection and approval
  • 5–10 Business Days for the refund to appear in your account

The exact timing depends on your bank or payment provider.

We currently accept:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal

All payments are processed in USD (U.S. Dollars).

Please contact us within 7 days of delivery and provide:

  • Your order number
  • A description of the issue
  • Clear photos showing the damage or incorrect item

We will review the issue and provide an appropriate solution as quickly as possible.

You can contact our customer support team at:

Lupita Fashion
 Address: 3900 Franklin Blvd, Sacramento, CA 95820, United States
 Email: support@lupilafashion.com

We are always happy to assist you with any questions regarding your order or our products.