Return & Refund Policy
Last Updated: August 2026
At Lupita Fashion, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return and refund in accordance with the policy below.
Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused, unworn, and unwashed
- Be in its original condition
- Have all original tags attached
- Be free from stains, odors, makeup marks, pet hair, or signs of wear
- Be returned in the original packaging whenever possible
Items that do not meet these requirements may not qualify for a refund.
Non-Returnable Items
The following items are not eligible for return or refund:
- Final sale or clearance items
- Gift cards
- Items marked as non-returnable on the product page
- Products damaged through misuse, improper care, or normal wear and tear
How to Request a Return
To initiate a return, please contact us at support@lupilafashion.com and provide:
- Your order number
- The item(s) you wish to return
- The reason for the return
- Photos of the item if requested
Returns must be approved before being shipped back to us.
Return Shipping Costs
If the return is requested due to a change of mind, incorrect size selection, color preference, or any reason not caused by Lupita Fashion, a 10% restocking and processing fee will be deducted from the refund amount.
Customers are also responsible for the cost of returning the item to us. Customers may choose any shipping carrier of their preference when returning an item. Because the return shipment is arranged directly by the customer, Lupita Fashion does not control or determine the return shipping cost and is not responsible for any carrier fees.
If the return is required due to:
- Receiving the wrong item
- Receiving a defective or damaged item
- An error made by Lupita Fashion
No restocking fee will apply, and we will provide a free prepaid return shipping label at no additional cost.
Customers are responsible for printing the prepaid return label provided by Lupita Fashion and securely attaching it to the return package before dropping it off with the designated carrier. Failure to properly print or attach the label may result in delays in processing the return.
Inspection and Refund Approval
Once the returned item is received, it will be inspected to ensure it meets our return requirements.
Please allow 3–5 business days for inspection and processing after the package arrives at our facility.
We reserve the right to deny refunds for items that do not comply with this policy.
Refund Process
Once your refund is approved, it will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is due to an error on our part.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos showing the damage, defect, or incorrect item received
We will review the issue and provide an appropriate solution, which may include a replacement, exchange, or full refund.
Refused or Unauthorized Returns
Returns sent without prior authorization or returns that do not meet the conditions outlined in this policy may be refused and returned to the sender.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Lupita Fashion
Address: 3900 Franklin Blvd, Sacramento, CA 95820, United States
Email: support@lupilafashion.com
Thank you for shopping with Lupita Fashion. We appreciate your business and strive to provide the best possible shopping experience for every customer.