FAQ's

Frequently Asked Questions (FAQ)

Ordering & Payment

1. What payment methods do you accept?
We offer a secure and hassle-free checkout experience with the following payment options:

  • Visa

  • Mastercard

  • American Express

  • JCB

  • Discover

  • Diners Club

  • Apple Pay

2. How do I place an order?
Shopping with us is easy! Browse our collections, select your favorite items, add them to your cart, and proceed to checkout. Enter your details, select your preferred payment method, and confirm your order.

3. Can I modify or cancel my order after placing it?
To ensure fast shipping, we process orders quickly. If you need to make changes or cancel your order, please reach out to us at support@lupilafashion.com within 24 hours of placing your order. Once an order has been shipped, modifications or cancellations are not possible.

4. Do you offer any discounts or promotions?
Yes! We frequently run special offers and promotions. Be sure to subscribe to our newsletter and follow us on social media to stay updated on exclusive deals and discounts.

Shipping & Delivery

5. Where do you ship?
Currently, we offer shipping only within the United States.

6. How much does shipping cost?
We provide free shipping on all orders—no additional fees, no surprises!

7. How long does shipping take?
We work hard to get your orders to you as quickly as possible.

  • Order Processing Time: 1-3 business days

  • Transit Time: 5-9 business days

  • Total Delivery Time: 6-12 business days

  • Order Cut-Off Time: 05:00 PM (PST)

8. Can I track my order?
Yes! Once your order is shipped, you will receive an email with a tracking number so you can monitor its journey to your doorstep.

Returns & Refunds

9. What is your return policy?
We want you to love your purchase! If you are not completely satisfied, you may return your items within 30 days of delivery. Items must be unworn, unused, and in their original packaging. Please email support@lupilafashion.com to initiate a return.

10. Do you offer refunds?
Yes! Once we receive and inspect your returned item, we will process a refund to your original payment method within 5-7 business days.

11. Can I exchange an item?
At this time, we do not offer direct exchanges. If you need a different size or color, we recommend returning your original item and placing a new order.

12. Are there any items that cannot be returned?
For hygiene reasons, certain items like undergarments and accessories may be non-returnable. Please check the product description before purchasing.

Customer Support

13. How can I contact customer support?
Our team is here to assist you! You can reach us via:

14. How long does it take to receive a response from customer support?
We strive to respond to all inquiries within 24-48 hours during business days.

15. Do you have a physical store?
Currently, Lupila Fashion operates as an online store only. This allows us to provide high-quality fashion at affordable prices with the convenience of online shopping.

Have more questions? Feel free to reach out to us—we’re happy to help!